Last updated April 27, 2026
Cancellation Policy
Cancellation rules depend on the room, hotel, booking policy, and dates selected.
Important summary
- Each booking has its own cancellation policy.
- You must review the cancellation rules shown before checkout and in your booking confirmation.
- Some bookings are refundable, partially refundable, non-refundable, or subject to cancellation fees.
Where to Find Your Cancellation Rules
The cancellation policy for your booking is shown before payment and should also appear in your booking confirmation or Manage Booking page.
- Room card
- Checkout page
- Confirmation email
- Manage Booking page
Types of Cancellation Policies
Free cancellation
You may cancel before the stated deadline without cancellation fees.
Partial refund
A portion may be refundable depending on timing and policy.
Non-refundable
No refund may be available after booking.
Approval required
Some cancellations require confirmation from the hotel or property.
How to Cancel
- 1 Go to Manage Booking.
- 2 Enter your booking reference and the email used to book.
- 3 Review the cancellation terms for the booking.
- 4 Submit the cancellation request.
- 5 Wait for cancellation confirmation.
A cancellation is not complete until the booking status shows cancelled or you receive cancellation confirmation.
Cancellation Fees
Cancellation fees, if any, are determined by the room or booking policy, hotel, and timing of cancellation.
heyfiji will show available cancellation information where possible, but final eligibility may depend on the relevant booking provider or accommodation provider.
No-Shows
If you do not arrive for your stay and do not cancel in time, the booking may be treated as a no-show.
No-shows may be non-refundable depending on the policy.
Hotel Rules
Cancellation terms may be controlled by the hotel, room type, booking option, dates, or property rules shown during checkout.
heyfiji cannot override hotel policies unless the relevant provider approves a change or applicable law requires it.
Booking Changes
Changes to dates, guest names, room type, or stay duration may not always be possible and may be treated as cancellation and rebooking.
Price differences and hotel approval may apply.
Support
If you need help understanding a cancellation policy, contact support and include your booking reference and email used to book.
