Last updated May 31, 2026
Privacy Policy
This policy explains how LensReport trading as heyfiji collects, uses, shares, and protects personal information.
Privacy at a glance
- heyfiji is a product by LensReport. LensReport operates and trades as heyfiji for Fiji-focused accommodation search, booking, rewards, and support services.
- We collect the information needed to operate heyfiji, manage accounts, process bookings, provide support, prevent fraud, and improve the service.
- Booking data may be shared with hotels, resorts, booking technology providers, payment processors, and support partners when needed to complete or manage a booking.
- We do not sell personal information to advertisers.
Who We Are
heyfiji is a product by LensReport. In this Privacy Policy, references to "heyfiji", "we", "us", or "our" mean LensReport trading as heyfiji, unless the context clearly says otherwise.
heyfiji is operated as a Fiji-focused travel technology and accommodation booking service. Our primary operating location for this product is Fiji.
We are responsible for the personal information we collect through the heyfiji website, account, booking, loyalty, support, and related product experiences, except where a third-party provider acts as an independent controller under its own privacy policy.
Information We Collect
The information we collect depends on how you use heyfiji.
Account information
Name, email, phone, password hash, login method, and social login IDs where applicable.
Booking information
Guest names, booking dates, hotel or room selected, special requests, booking references, and cancellation or refund records.
Payment information
Payment status, transaction references, masked card or payment method details, billing details, and fraud or risk signals.
Loyalty information
Points earned, points redeemed, voucher activity, and eligible stay records.
Device and usage information
IP address, browser, device, pages visited, search activity, and analytics events.
Support information
Contact messages, emails, and call or chat notes if those support channels are used.
How We Use Information
- Create and manage accounts.
- Process bookings, confirm reservations, and send booking emails.
- Handle payments, refunds, cancellations, and support requests.
- Show eligible member perks and operate loyalty points or vouchers.
- Verify booking access, prevent misuse, investigate disputes, and keep audit records.
- Prevent fraud, secure the website, improve performance, and meet legal obligations.
- Send marketing messages only where allowed.
Payments
Payment information may be processed by third-party payment providers.
heyfiji does not intend to store full card numbers or CVV codes on its own servers unless legally and technically compliant with applicable payment security standards.
Payment providers may collect and process payment data under their own terms and privacy policies.
Member Perks & Loyalty
To provide member perks, loyalty points, and vouchers, we may use account, booking, stay completion, and eligibility information.
Points may be linked to your account after eligible completed stays. Vouchers and member benefits may require account verification.
Data Security
We use reasonable technical and organisational measures to protect personal information, including secure connections, access controls, encryption where appropriate, and restricted access to booking and account data.
No online system can be guaranteed completely secure.
Data Retention
We keep personal information only for as long as reasonably necessary for bookings, support, account management, legal obligations, accounting, fraud prevention, security, dispute handling, and legitimate business purposes.
Booking, payment, audit, fraud-prevention, and support records may need to be retained even after an account is closed or a deletion request is made, where retention is reasonably necessary or legally required.
International Transfers
Some service providers, hotels, payment processors, or support systems may be located outside your country.
Where personal information is transferred internationally, we take reasonable steps to protect it in accordance with applicable privacy laws and the nature of the service being provided.
Your Rights
Depending on applicable law, you may have rights to access, correct, delete, object to, restrict, or request portability of your personal information. You may also withdraw marketing consent where applicable.
Some data may need to be retained for legal, fraud prevention, accounting, booking dispute, audit, security, or support purposes.
We may need to verify your identity before responding to privacy requests.
Legal Basis & Legitimate Interests
Where a legal basis is required, we may process personal information to perform a contract with you, take steps before entering a contract, comply with legal obligations, protect vital or security interests, obtain consent, or pursue legitimate business interests such as fraud prevention, service improvement, support, and booking administration.
Where consent is required, you may withdraw it, but this will not affect processing already completed or processing needed for legal, security, accounting, booking, or dispute reasons.
Children
heyfiji is intended for users who are able to make travel bookings. Children should not create accounts or make bookings without a parent or guardian.
Changes
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact
For privacy questions or requests, contact heyfiji support at [email protected].
Operator: LensReport trading as heyfiji. Primary product location: Fiji.
