A beautiful location with incredible natural potential, but unfortunately let down by inconsistent service and poor orga
Melanie Fiji May 19, 2026 Extended group
The location of the resort is undeniably beautiful, surrounded by lush rainforest and stunning ocean views. The natural environment and marine life around Savusavu remain the true highlight of the stay. Some staff members were friendly and welcoming, and the peaceful setting has great potential for a relaxing getaway.
Worth knowing
Unfortunately, several aspects of the stay were disappointing and did not meet the standards one would expect from a resort of this category. Parts of the property felt poorly maintained and somewhat disorganized, while service and communication were inconsistent throughout the stay. The biggest disappointment was the associated dive operation. While the reefs and underwater environment themselves were enjoyable, the dive centre lacked professionalism and structure. Basic expectations regarding organisation, communication, customer care, and operational coordination were missing, creating a chaotic impression that did not inspire confidence. For a destination with such extraordinary diving potential, this was particularly frustrating. Overall, the experience fell short of the level of quality and professionalism one would normally expect in Fiji’s tourism sector.
