Sailors Beach Fiji

Worth knowing

Our stay was extremely disappointing and fell well below the standard advertised. From the moment we checked in, it became apparent that the focus of the establishment was on collecting additional fees rather than providing a welcoming guest experience. We were required to pay a FJD 100 security deposit, which was never mentioned in the booking confirmation or on the website. So we refused to pay the deposit. Our arrival experience was equally disappointing- no warm welcome from the staff, no help with luggage. When we entered our room, it looked nothing like the images advertised online. The room itself was a significant letdown. The advertised "ocean view" was also misleading. Instead of a clear view of the ocean, we were faced with the roofs of two blue buildings, with only a distant glimpse of the water beyond them. On our second morning, there was no running water in our room. When we reported the issue, we were informed that the maintenance staff were filling the swimming pool, which meant there was no water available for guests. This was both surprising and unacceptable. Housekeeping was another major disappointment. Throughout our stay, our room was never restocked with basic amenities such as coffee, tea, sugar, or milk. We had to go to reception every day and evening to request these items. On our third morning, at approximately 6:30 a.m., we were told that the kitchen staff did not start until 7:00 a.m., so we could not even obtain milk or sugar for our coffee. The towel service was equally inconvenient. If we wanted fresh towels, we were expected to carry our used towels downstairs and exchange them ourselves. Staff made no effort to collect or replace them in our room. It was only after we raised our concerns that clean towels were finally delivered to our room on the second-to-last day of our stay.

Worth knowing

Noise from music downstairs

Worth knowing

There are no lifts, we were on the top floor and weren’t offered any assistance with our bags, we definitely managed but it would have been really appreciated and more hospitable if someone helped. Not a major issue but something they could improve upon

Worth knowing

Sehr sehr viele Kakerlaken im Badezimmer, starker Chlorgeruch im Zimmer und viel zu laute Musik im Restaurant/ Bar

Worth knowing

Dog poo on balcony!

Worth knowing

No laundry service, especially when we had to pay 10 dollars for extra clean towels....we used ine towels each for the whole duration. Bath gel needs to be filled ir topped up. However rooms were clean and staff were helpful and friendly. Breakfast was a 5 out of 10 for me.