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Frequently asked questions

Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.

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Cancellations

Cancellations FAQs

Cancellations FAQs

Can I cancel my booking?

Cancellation depends on the room and booking policy. Always review the cancellation details before booking.

How do I request a cancellation?

Go to Manage Booking, enter your booking reference and email, then follow the cancellation steps if the booking is eligible.

Will I receive a refund?

Refund eligibility depends on the cancellation policy, booking status, payment provider, and timing of the request.

How long do refunds take?

Refund timing can depend on the payment provider, bank, and booking policy. heyfiji should show the refund status when provided.