Are taxes and fees included?
heyfiji should show the total price clearly before checkout, including applicable taxes and fees where shown.
Help centre
Frequently asked questions
Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.
Payments
Payments FAQs
Payments FAQs
When am I charged?
This depends on the room and booking terms. Some bookings may require payment during checkout, while others may follow the property's payment rules. The payment terms should be shown before you complete booking.
What if my payment fails?
Your booking is not confirmed if payment fails. You can retry payment, use another method, or contact support if you are unsure.
Will I be charged if the booking is not confirmed?
Your booking should only be treated as confirmed when payment and hotel confirmation are complete. If something looks wrong, contact support with your booking reference or payment details.
