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Frequently asked questions

Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.

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Support

Support FAQs

Support FAQs

How do I contact support?

Use the Contact page and include your booking reference if your enquiry is booking-related.

What details should I include when contacting support?

Include your full name, booking reference, email used to book, hotel name, travel dates, and a clear explanation of the issue.

Can heyfiji contact the hotel for me?

Support options may depend on the booking type and property rules. Our support team can help guide the next step.